1. Who we are
Clear London, part of the Movan group, is the data controller for personal information collected through clearlondon.uk, our quote form, WhatsApp, phone and email. Contact: hi@movan.uk · 07903 770007 · 2nd Floor, 6 Commercial Street, London E1 6LP.
2. What we collect
| Type | Examples | Where from |
|---|---|---|
| Contact details | Name, phone, email, contact preference | Quote form, WhatsApp, phone, email |
| Job details | Pick-up and drop-off postcodes and addresses, property type and size, items, access, parking, dates, notes, photos and videos you send | Quote form, WhatsApp, site visits |
| Transaction data | Quotes, invoices, payment references (we do not store full card numbers) | Our booking and accounting systems |
| Website data | Theme and cookie choices stored in your browser; optional analytics only with consent | Your device — see our Cookie Policy |
| Third-party contacts | Details of tenants, key-holders, executors or solicitors you ask us to liaise with | You or your agent |
We do not intentionally collect special category data. Probate and house clearances can involve personal papers belonging to others: we treat any documents found as confidential and securely shred them unless you ask us to return them.
3. How we use it
- To prepare estimates and fixed quotes, and contact you about them.
- To book, plan and carry out your clearance, removal or hire, including route planning and parking.
- To issue waste transfer notes and keep the records required of a registered waste carrier.
- To take payment, keep accounts and meet tax obligations.
- To handle complaints, claims and insurance.
- To send occasional service updates or offers, only where you have agreed or are an existing customer and have not opted out.
4. Lawful bases (UK GDPR)
- Contract — to quote for and deliver the service you ask for.
- Legal obligation — waste duty-of-care records, tax and accounting.
- Legitimate interests — running and improving our service, preventing fraud, defending claims.
- Consent — optional analytics cookies and marketing where required. You can withdraw consent at any time.
5. Who we share it with
- Movan group companies (Movan, MOVAN Clearance, Recycleco) that may carry out part of your job.
- Partners delivering your job, such as ClearanceCo crews, LOVESPACE for storage, and licensed waste and recycling facilities — only what each needs.
- Service providers acting for us: FormSubmit (formsubmit.co) which relays quote-form submissions to our inbox; our email provider; WhatsApp (Meta) when you message us; payment, accounting and IT providers; and Turn Up Agency, who build and maintain our website.
- Authorities such as the Environment Agency, local councils or the police where the law requires.
We never sell your personal information.
6. International transfers
Some providers (for example FormSubmit, WhatsApp and email or cloud services) may process data outside the UK. Where they do, we rely on UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or Addendum.
7. How long we keep it
| Data | Retention |
|---|---|
| Quote requests that don't go ahead | 12 months |
| Customer, booking and invoice records | 6 years after the job (tax and limitation periods) |
| Waste transfer notes | At least 2 years, as required by law |
| Photos and videos of your property | 12 months after completion, unless needed for a claim |
8. Your rights
You have the right to access your data, have it corrected or erased, restrict or object to processing, data portability, and to withdraw consent. Email hi@movan.uk to use these rights; we'll respond within one month. If you're unhappy, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we'd appreciate the chance to put things right first.
9. Security
We use encrypted connections, access-controlled systems and staff training to protect your data. Documents found during clearances are handled confidentially and shredded securely.
10. Children
Our services are for adults. We do not knowingly collect personal data from anyone under 18.
11. Changes & contact
We may update this policy and will post the new version here with a new date. Questions: hi@movan.uk.