1. About us
Clear London ("we", "us", "our") is a clearance, rubbish removal, man and van and removals service operating as part of the Movan group (movan.uk), alongside MOVAN Clearance and Recycleco. Our office is at 2nd Floor, 6 Commercial Street, London E1 6LP. We are registered with the Environment Agency as a waste carrier under registration number CBDU 6584033.
You can contact us on 07903 770007 (phone and WhatsApp) or at hi@movan.uk.
2. Quotes & estimates
- Prices produced by our online estimator, or given verbally or by message before we have seen photos, video or the property, are estimates only.
- A fixed quote is one we confirm in writing (email or WhatsApp) after reviewing photos, a video call or a site visit. It is valid for 14 days.
- Fixed quotes are based on the volume, items, access and parking you described. If on the day the load is larger, heavier or harder to reach than described, or includes items not mentioned (for example fridges, mattresses, sofas, tyres, paint or hazardous items), we will explain the change and agree a revised price with you before we continue.
- If the load turns out smaller than quoted, we will reduce the price to match the volume actually removed.
3. Booking & deposits
A booking is confirmed when we have accepted it in writing and received a deposit of 50% of the quoted price, unless we agree otherwise. The deposit is deducted from your final bill.
4. Prices & payment
- All prices for consumers include VAT where applicable. Trade prices may be quoted excluding VAT and will say so.
- Prices include loading, labour within the included time, transport, sorting, recycling and licensed disposal for normal mixed waste.
- Specialist items are charged as listed on our prices page because they must be processed separately under UK regulations.
- Parking charges, permits, bay suspensions and the Congestion Charge are charged at cost where they apply. Penalty charges incurred because we were directed to park somewhere unlawful by you may be passed on.
- The balance is payable on completion by bank transfer, card or another method we agree. For trade account customers, payment terms are as set out in your account agreement.
- Late payment by business customers may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
5. Your responsibilities
- You confirm you own the items to be removed, or have the authority of the owner, executor, landlord or managing agent to arrange their removal.
- You will give us accurate information about the items, volume, floors, access and parking.
- You will remove anything you wish to keep, and clearly mark or separate it. We cannot be responsible for items left in an area we have been asked to clear.
- You will tell us about any hazards, including suspected asbestos, sharps, chemicals, pests or structural issues.
- You will ensure we have safe access at the booked time, including keys, lift access and any building permissions.
6. Items we cannot take
Unless we have specifically agreed and arranged a licensed specialist, we do not collect: asbestos or materials suspected to contain it; clinical or medical waste; sharps; explosives, ammunition or fireworks; radioactive materials; unidentified chemicals; or any item that is illegal to possess or transport. If we find such items on the day, we may leave them in place and will tell you. Plasterboard, gas bottles, paints, batteries, fluorescent tubes, tyres, upholstered seating and electrical items are accepted but may carry a charge.
7. On the day
- We aim to arrive within the agreed time slot and will contact you if we are delayed.
- If we cannot access the property, or the job cannot safely proceed, through no fault of ours, we may charge a wasted-journey fee of up to the deposit amount.
- Labour beyond the time included in your quote is charged at £10 per 10 minutes, and we will tell you before this applies.
- Our crews may decline to carry out work they reasonably consider unsafe.
8. Ownership of items & waste
Ownership of items transfers to us once they are loaded onto our vehicle. We then decide, at our discretion, whether each item is reused, upcycled, donated to charity, resold, recycled, sent for energy recovery or disposed of at a licensed facility. Where you have chosen value realisation, any agreed credit will be set out in your quote or invoice. We will issue a waste transfer note as required under the Environmental Protection Act 1990 duty of care.
Once items are loaded, we cannot guarantee that they can be retrieved. Please check thoroughly before we start, especially for documents, jewellery, keys and items of sentimental value.
9. Cancellations & rescheduling
| When you cancel or move a booking | What happens to your deposit |
|---|---|
| More than 48 hours before the booked slot | Full refund, or move free of charge |
| 24 – 48 hours before | 50% of the deposit refunded, or move once free |
| Less than 24 hours before, or crew turned away | Deposit retained to cover crew, vehicle and lost bookings |
Your right to cancel as a consumer: if you book online or by phone, you normally have 14 days to cancel under the Consumer Contracts Regulations 2013. If you ask us to carry out the work within that 14-day period, you agree that you will pay for any work already done, and you lose the right to cancel once the work is fully completed.
If we need to cancel, we will offer a new date or a full refund of your deposit.
10. Our liability
- We are fully insured, including public liability and goods in transit. We take reasonable care of your property and will repair or pay for damage we cause through our negligence.
- Please tell us about any damage within 7 days of the job, with photos where possible, so we can investigate.
- We are not responsible for pre-existing damage, the structural condition of items (for example flat-pack furniture that fails when moved), or items you did not tell us were fragile or valuable.
- We are not liable for loss that was not reasonably foreseeable, or for business losses such as loss of profit, for consumer bookings.
- Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Your statutory rights under the Consumer Rights Act 2015 are not affected.
11. Removals, van hire & storage
Removals and man and van services are charged by the hour (minimum hours apply as quoted) from arrival at the first address to completion at the last, unless a fixed price is agreed. Goods in transit are covered up to the limit stated in your quote; you may wish to arrange additional cover for high-value items. Van fleet hire with crew is subject to the hire schedule supplied with your booking. Storage provided through our partner LOVESPACE is governed by LOVESPACE's own terms.
12. Trade & account customers
Estate agents, landlords, councils, housing associations and businesses may open a trade account. Account pricing, key-holder procedures, reporting and payment terms will be set out in a separate agreement, which takes priority over these terms where they conflict.
13. Complaints
If something isn't right, tell us first at hi@movan.uk or on 07903 770007. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 days.
14. General & governing law
We may update these terms from time to time; the version in force when you book applies to your booking. If any part of these terms is found unenforceable, the rest remains in effect. These terms are governed by the law of England and Wales. Consumers living in Scotland or Northern Ireland may also bring proceedings in their local courts.